Hi, how can we help?

1.General Questions

Q: What types of properties can I list on WellProperty?

A: You can list a variety of properties, including residential homes, apartments, condominiums, commercial units, and land.

Q: Is there a fee to list my property?

A: Listing your property on WellProperty is completely free. You only pay a fee of RM 1,000 when you take down the listing after a successful transaction through our platform.

Q: How does the “Free-to-List, Pay-to-Take-Down” model work?

A: You can post your property for free.
    * If your property is sold or rented through our platform, you pay a RM 1,000 take-down fee.
    * If the buyer confirms purchasing the property through another platform, you can remove the listing for free with proof (confirmation slip).

Q: How do I list my property on WellProperty?

A: Register for a free account on WellProperty.
    Click on the “List Your Property” button.
    Fill in property details, upload photos, and provide optional supporting documents (e.g., Title or Land Search, Quit Rent Assessment).
    Submit your listing for review.

Q: Can I upload supporting documents for my listing?

A: Yes, listings with documents like Title or Land Search and Quit Rent Assessment can be marked as "Docs Attached Certified by Advertiser." This increases buyer trust and the likelihood of inquiries.

Q: How long does it take for my listing to go live?

A: Once submitted, listings are typically reviewed and approved within 24-48 hours.

Q: How can I edit or update my property listing?

A: Log in to your account, go to your property dashboard, and select the listing you wish to edit. Make the necessary changes and save.

Q: Can I remove my property listing?

A: Yes, you can remove your listing at any time. A fee of RM 1,000 applies if the property is sold or rented through WellProperty. Listings can be removed for free if a buyer confirms purchasing through another platform.

Q: How can I increase visibility for my property listing?

A: Use high-quality photos and detailed descriptions.
    Upload supporting documents to mark your listing as "Docs Attached Certified by Advertiser."
    Share your property link on social media to attract more potential buyers

Q: How will potential buyers contact me?

A: Buyers can contact you directly through the inquiry form on your listing or WhatsApp/message you directly.

Q: How do I know if the buyer found my property through WellProperty?

A: Buyers are required to sign a confirmation slip upon purchase, indicating whether they found the property through WellProperty or another platform.

Q: How do I pay the RM 1,000 take-down fee?

A: Payments are processed immediately through our secure online payment gateway when you request to take down your listing.

Q: Are there any hidden charges?

A: No, there are no hidden charges. The RM 1,000 take-down fee is the only payment required for listing removal after a successful transaction.

Q: Can I get a refund if I take down the listing without selling?

A: If the property was not sold through WellProperty, you can remove the listing for free by providing proof from the buyer (confirmation slip).

Q: Is my property information safe on WellProperty?

A: Yes, we comply with the Personal Data Protection Act 2010 (PDPA) to ensure your data is secure and used only for platform-related purposes.

Q: How do I protect myself from fraudulent buyers?

A: Always verify the buyer’s identity and seek professional legal advice before entering into a transaction. Listings marked as "Docs Attached Certified by Advertiser" attract more genuine buyers.

Q: Can WellProperty help me find a property agent to manage my listing?

A: Yes, we can connect you with professional agents who can assist with marketing, viewings, and negotiations.

Q: Who do I contact for help with my account or listing?

A: For assistance, visit our Contact Us page or email us at assist@wellproperty.com.